Most Important Factor to See In Web Hosting

By: Ejaz Alam | Topic: Hosting Guide

If you ask me that what is the single most important factor to watch in a web hosting provider? My answer will be “customer support”. I talked to number of webmasters on this subject and most of them agreed that customer support plays a vital sole in the success of any web hosting company.

Reliability, speed and uptime etc surely have their due important in web hosting but you will agree that all hosting infra structure is but hardware and machinery only. Even the best and most efficient web hosting company can experience some break down issues.

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In any critical situation if you contact the customer support and live chat technician happily greets you and offers his full cooperation, it reduces all the pain at once.

Conversely if there’s no live chat support, you make an expensive call and the person keep on connecting you with one after the other or there’s only e-mail support (ticket system) and response time is 6 hours then how do you feel?

Every webmaster do requires some technical support from a hosting company and If that support comes willingly and happily then you can hope to see the problem resolved. I’ve come across certain hosting companies that own top notch web hosting infrastructure but when it comes to customer support either it’s outsourced somewhere or it’s not readily available.

Good hosting companies have live chat support option clearly visible on the top right corner of their websites. Any person can contact their different departments as sales, technical, billing etc easily. A new potential client can get his pre-sale questions answered through sales chat support. Similarly present clients can get their technical and billing problems solved instantly through live chat.

This reduces their headache of waiting through ticket system or extra expenditure on telephone calls. Most of the webmasters prefer live chat support over other methods. So before selecting your web hosting provider make sure it has the best customer support available. This will save you from several problems in long run. Good Luck in Your Web Hosting

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